Dream Closet Policies

Thank you for shopping with Dream Closet! We strive to provide a seamless shopping experience with quality products and dedicated customer service. Please review our policies below, including important information about shipping, returns, and exchanges. By making a purchase, you agree to these terms.

1. Shipping Policy

Dream Closet offers various shipping options to ensure your items arrive when you need them. Here’s what you can expect:

  • Processing Time: Orders are typically processed within 1-2 business days. During peak times, processing may take up to 3-5 business days.

  • Shipping Time: Shipping times vary depending on your location and selected shipping method. Standard delivery within the U.S. usually takes 3-7 business days.

  • Shipping Rates: Shipping fees are calculated based on the destination and selected shipping method and will be displayed at checkout.

  • Order Tracking: Once your order is shipped, you will receive a confirmation email with tracking information to monitor your delivery.

  • Lost or Delayed Shipments: Dream Closet is not responsible for shipping delays caused by the carrier or external factors. If your order appears to be delayed, please contact the carrier directly or reach out to us for assistance.

2. Returns and Exchanges

Dream Closet strives to provide high-quality products, but we understand that sometimes an item may not meet your expectations. Please read our return policy carefully.

Return Policy

  • All Sales Are Final: Due to the nature of our inventory, all sales are final. We do not accept returns or exchanges unless the item is defective or damaged upon arrival.

  • Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 5 days of receiving your order at Admin@dream-closet.com Include your order number, a description of the issue, and photos of the damage.

    • Resolution: For defective or damaged items, we will offer a replacement (if available) or a store credit for the original purchase price.

3. Exchange Policy

While we do not accept exchanges for change of mind or incorrect sizing, we encourage customers to consult our size guide or contact us for any sizing questions before purchase. If you receive a damaged item and need an exchange, please follow the steps under the Damaged or Defective Items section above.

4. Final Sale Items

Certain items, including sale items, accessories, and vintage pieces, may be marked as "Final Sale" and are not eligible for returns or exchanges, regardless of condition.

5. Customer Responsibility

Customers are responsible for providing accurate shipping information at checkout. Dream Closet is not responsible for items that are undeliverable due to incorrect or incomplete addresses. Any additional shipping costs to resend an item due to address errors will be the responsibility of the customer.

6. Contact Information

For any questions regarding our policies or to report a defective item, please contact our support team:

Email: Admin@dream-closet.com
Phone: 757-563-3548
Hours: Monday - Friday, 10 AM - 6 PM (EST)

Thank you for shopping with Dream Closet! We are dedicated to making your shopping experience enjoyable and appreciate your understanding of our policies.